Patient access FAQ

No. While there are many possible benefits to accessing your health information through an application, you should consider the choice carefully. Only use an application that you are comfortable with.

In general, we don't permit minors to disclose their health information without a parent’s consent. Minors are not able to authorize the release of their information to an application.

If the application you have chosen is registered with our company, you will select our health plan from the application. Then you will be presented with an authentication screen to enter your portal credentials. If you do not have a portal account, there will be a link to our website to create a portal account.

Yes. Using your portal account credentials helps us protect the privacy of your health information by making sure that you are the only person able to access and share your data.

No. You may use your member portal credentials to authorize as many applications as you wish.

Contact the application developer using the support tool they have provided on the application. The application developer will try to resolve the issue. If they are unable to, they will contact 1upHealth to troubleshoot together until the issue is resolved.

Your application developer will provide progress of the issue until it is resolved.

Recent updates to your claims or clinical data may not appear right away. Check again in one week. If you still cannot find the data, contact the application developer via the support mechanism they have provided.

The application developer will try to resolve the issue or contact 1upHealth to troubleshoot together until the issue is resolved. Your application developer will provide progress of the issue until resolution.